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Simply Bamboo FAQ

Why select SIMPLY BAMBOO flooring over our competitors?

Meets ISO9000:2000 certification
By being ISO9000:2000 certified, one can trust that our preferred manufacturing partner provides a quality product, with consistent colouring and quality manufacturing that will stand-up over time.

Monitored bamboo harvesting
SIMPLY BAMBOO uses only mature Chinese Mao bamboo for our flooring. The bamboo poles are selected and harvested from bamboo forests carefully monitored by the Chinese Department of Forestry. This ensures the bamboo forests are able to self-regenerate and maintain a natural ecosystem for future harvesting.

Is it true that SIMPLY BAMBOO flooring is environmentally friendly?

Bamboo is an environmentally friendly, renewable resource that has been used as a construction material for thousands of years. Ecologically, the harvesting of the bamboo does not affect the worlds dwindling timber resources. Bamboo is a natural alternative to traditional hardwood flooring while at the same time doing something good for the environment.

Why select SIMPLY BAMBOO flooring over other varieties of hardwoods?

Finished product on all sides
Our flooring has an all-around finish, which makes each floorboard less likely to be affected by moisture and humidity. By having a product finished on all sides, it is safe to install in any type of room including kitchens and bathrooms where moisture is typically a concern. As a result our bamboo flooring will make for increased versatility in designing a home or office.

Installation and Care

Where can SIMPLY BAMBOO flooring be installed?

SIMPLY BAMBOO is adaptable to a variety of different environments including kitchens, bathrooms and over under-floor heating. The all over finish allows it to be used in these areas as well as in commercial projects; offices, restaurants etc. See the tables in the product section for definitive usages.

How is SIMPLY BAMBOO installed?

Our flooring can be floated (use a branded PVA glue), nailed or glued direct to the substrate. or our Simply “Click” large can be simply clicked into place.

Do SIMPLY BAMBOO install?

SIMPLY BAMBOO do not perform installations. However, there is nothing different (compared to other timber floors) about installing our bamboo floors. Carpenters, floor layers, keen DIYers have all installed SIMPLY BAMBOO flooring.

What is the best method for maintaining and caring for SIMPLY BAMBOO flooring?

Caring for SIMPLY BAMBOO flooring is the same as any timber flooring. After the installation is complete, vacuum or dust mop your floor to remove and dirt or abrasive material. Excessive amounts of water should not be used when cleaning/mopping the floor. SIMPLY BAMBOO flooring can be refinished or repaired with any Polyurethane or compatible coating.

What is the SIMPLY BAMBOO product Warranty?

SIMPLY BAMBOO warranties against manufacturing defects, and delamination. A copy of the warranty can be viewed on the website www.simplybamboo.co.uk

FAQ Customers Payments - Orders

I'm worried about using my credit card on line;

Transactions made on line are much more secure than using your card over the phone or making payments in a restaurant or shop where you can lose sight of the card. When you use your card to place an order with us the details are encrypted with 128 bit encryption which makes the transaction totally secure. When you reach the point in your order where credit card details are required - look for the 'padlock symbol' in the bottom corner of your browser this means your transaction is not viewable by any unauthorised parties. Any inappropriation of your card by a third party is covered by your credit card company under the European Distance Selling Regulations 2000. They are bound to repay to you any misused credit card under these terms.

If I place an order how will I know you got it?

When your order is sent you will receive an immediate thank you confirmation message from our server confirming receipt of your order Usually delivery will be on a 'next day service' for in stock items which means that you should receive your order within a few days.

I live abroad how can I get this order?

Our delivery charges are calculated for UK Mainland. If you are placing an order that needs to be shipped outside UK Mainland then one of our representatives will contact you via email advising you of the freight charges and exportation requirements for your order along with anticipated delivery.

What currency will I be charged in?

All our charges are based on GBP Pounds Sterling, please consult your conversion rates for translation into your currencies.

How long before I receive my order?

Usually delivery will be on a 'next day service' for in stock items which means that you should receive your order within a few days

What are your full terms and conditions?

Our Terms and Conditions cover both purchases from Consumers and other Businesses - the brief terms listed in this Frequently Asked Questions section outlines Consumer sales. However for our full terms and conditions of sale please click here

FAQ - Orders

Is it true that SIMPLY BAMBOO flooring is environmentally friendly?

Unlike wood, bamboo is an integrated plant structure; culling the pole does not damage the underlying, living root structure. Bamboo also prevents against soil erosion, assists in carbon sequestration and provides livelihood for rural areas. Bamboo is an environmentally friendly, renewable resource that has been used as a construction material for thousands of years. Ecologically, the harvesting of the bamboo does not affect the worlds dwindling timber resources. Bamboo is a natural alternative to traditional hardwood flooring while at the same time doing something good for the environment.

Why select SIMPLY BAMBOO flooring over other varieties of hardwoods?
Where can SIMPLY BAMBOO flooring be installed?

SIMPLY BAMBOO is adaptable to a variety of different environments including kitchens, bathrooms and over under-floor heating. The all over finish allows it to be used in these areas as well as in commercial projects; offices, restaurants etc. See the tables in the product section for definitive usages.

How is SIMPLY BAMBOO installed?

Our flooring can be floated (use a branded PVA glue), nailed or glued direct to the substrate. Or our simply “Click” large can be simply clicked into place.

What is the best method for maintaining and caring for SIMPLY BAMBOO flooring?

Caring for SIMPLY BAMBOO flooring is the same as any timber flooring. After the installation is complete, vacuum or dust mop your floor to remove and dirt or abrasive material. Excessive amounts of water should not be used when cleaning/mopping the floor. SIMPLY BAMBOO flooring can be refinished or repaired with any Polyurethane or compatible coating.

Do SIMPLY BAMBOO install?

SIMPLY BAMBOO do not perform installations. However, there is nothing different (compared to other timber floors) about installing our bamboo floors. Carpenters, floor layers, keen DIYers have all installed SIMPLY BAMBOO flooring.

What is the SIMPLY BAMBOO product Warranty?

SIMPLY BAMBOO warranties against manufacturing defects, and delamination. A copy of the warranty can be viewed here

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